ALAN LAW CONSULTANCY

Based in Carshalton, Alan Law provides clear, reliable legal advice across landlord and tenant disputes, housing law, lease agreements, and official applications.

Meet our team

Behind every service we provide is a dedicated team of professionals, each bringing their unique expertise and enthusiasm to our business.

Ed Alan | Managing Director 

 

FOUNDER


At Alan Law, we believe every client deserves to be heard, respected and supported. We are committed to providing an excellent, personal service, with clear communication, practical guidance and care throughout every stage of your matter.

Our consultancy and support services cover:

Housing and Property
Support with tenancy agreements, renewals and extensions; landlord and tenant disputes; housing repairs and disrepair complaints; local authority housing matters; housing transfer requests; and complaints to councils and housing providers. We also assist with lease matters, planning permission applications, liaison with contractors and local authorities, and tenancy management on behalf of landlords.

Disputes and Litigation Support
Assistance with correspondence, organising documents, preparing complaints and supporting clients through disputes, including liaison with legal representatives where proceedings are required.

Family and Wellbeing
Sensitive and confidential support with marriage and relationship difficulties, family matters, family therapy and conflict resolution, with a focus on wellbeing and constructive communication.

Passports, Visas and Home Office Matters
Administrative assistance with passport and visa applications, supporting documents and Home Office correspondence, with regulated advice and representation provided through appropriately authorised professionals where required.

From your first enquiry, our aim is to understand your circumstances, explain the next steps clearly and help you move forward with confidence.

Alan Law — Personal attention. Practical support. A commitment to every client.

Emma Thompson

Co-founder

As Co-Founder of Alan Law, my commitment is to a service built on determination, integrity and accountability. Behind every housing dispute, family difficulty or application is a person whose home, wellbeing or future matters. We take that responsibility seriously.

We take time to understand your circumstances, identify the practical steps available and pursue your matter with focus and persistence. You can expect clear communication, honest expectations and personal attention throughout.

Our work covers housing and property consultancy, including tenancy agreements, lease matters, repairs and disrepair complaints, landlord and tenant disputes, housing transfers, local authority correspondence, planning application support and tenancy management.

We provide family and relationship support, including marriage difficulties, family therapy and conflict resolution, with sensitivity, confidentiality and respect for those involved.

We also offer administrative support with passport applications, visa documentation and Home Office correspondence, alongside complaints preparation and litigation support. Where a matter requires regulated advice or representation, we work with appropriately authorised professionals.

Our standard is clear: listen carefully, prepare thoroughly and follow through. Every client should know that their concerns are understood and their matter is receiving the attention it deserves.

Alan Law — Determined in our approach. Clear in our communication. Committed to our clients.

Diana / Secretary 

Design Director

At Alan Law, a welcoming service begins with your very first enquiry.

My name is Diana, and I am delighted to welcome you to our office with warmth, courtesy and hospitality. Whether you are contacting us for the first time or returning for further assistance, I will be happy to listen and help you connect with the right member of our team.

I am here to take your enquiries, book appointments and arrange callbacks at a convenient time. Whatever the nature of your enquiry—housing, property, family or application support—I will ensure it is passed promptly to the appropriate colleague.

Every client deserves to feel comfortable, respected and valued. I look forward to welcoming you and making your experience with Alan Law as smooth and reassuring as possible.

Oliver Hartman

Customer Service Manager

Our commitment to you goes beyond answering an enquiry or booking an appointment. At Alan Law, we want every client to experience a service that is welcoming, organised, responsive and attentive to their individual circumstances.

As Customer Service Manager, I take personal responsibility for overseeing the quality of your experience with our team. My role is to make communication easier, coordinate support and ensure that your questions, requests and concerns receive proper attention.

A Warm Welcome and Personal Attention

Whether you visit our office, telephone us or contact us online, you will be treated with courtesy, patience and respect. We understand that seeking assistance with housing, family difficulties or an application can feel overwhelming. We take time to listen, understand the purpose of your enquiry and connect you with the appropriate colleague.

Appointments, Callbacks and Follow-Up

Working closely with Diana, our Secretary, and the wider team, I oversee appointment arrangements, callback requests and the handling of enquiries. Where follow-up is needed, I help coordinate it so that you know what to expect and whom to contact.

Clear Communication Throughout Your Matter

You deserve clear information about the service you are receiving. I help you obtain updates from the colleague responsible for your matter, clarify administrative arrangements and raise unanswered questions with the appropriate team member. If there is a delay, my priority is to help establish the position and communicate the next steps honestly.

Support That Recognises Your Needs

Every client’s circumstances are different. Please let us know if you have language, accessibility or communication needs, or if you require additional support when arranging an appointment. We will discuss how we can make our service easier for you to access.

Taking Concerns Seriously

If something has fallen short of your expectations, I want to hear about it. I will listen carefully, record your concerns and ensure they are referred for appropriate review. Where a concern requires a formal complaint, I will explain the process and help you access it. Your feedback deserves a considered response and helps us improve the way we work.

Respect for Your Privacy

We recognise that the information you share may be personal and sensitive. Discretion and respect are central to our client care, from conversations at reception to arranging contact with the person handling your matter.

My commitment is straightforward: to be approachable, to take ownership of service concerns and to follow through. Every client should feel welcome when they contact us, informed while we assist them and confident that their voice is being heard.

We offer specialised advice tailored to your legal circumstances. From residential tenancy disputes to public benefit applications, we protect your rights at every stage.

Landlord & tenant law

Landlord & Tenant — Housing and Property Support

Your property, your home and your concerns deserve careful attention. At Alan Law, we provide practical consultancy and support to landlords and tenants, helping them address difficulties, communicate clearly and work towards a resolution.

We assist with:

  • Tenancy agreements: support with preparing, understanding, renewing and extending tenancy arrangements.
  • Repairs and disrepair: assistance with reporting outstanding repairs, documenting concerns and pursuing complaints.
  • Landlord and tenant disputes: support with correspondence and discussions concerning rent arrears, deposits, access, maintenance and tenancy responsibilities.
  • Local authority and housing association matters: assistance with enquiries, housing transfer requests and complaints.
  • Tenancy management: liaison with tenants, landlords, managing agents and contractors on behalf of clients.
  • Lease matters: assistance with enquiries and correspondence concerning lease terms, service charges and property management.
  • Dispute and litigation support: organising evidence, preparing a clear chronology and liaising with instructed legal representatives.

Whether you are a landlord seeking help managing a tenancy or a tenant concerned about your living conditions, we will listen carefully, explain the support available and help you identify the next steps. Where regulated legal advice or representation is required, we can help you access an appropriately authorised professional.

Lease & rent reviews

At Alan Law, we support landlords, tenants and leaseholders with residential and commercial lease matters and rent reviews. Whether you are considering a new lease, approaching renewal or responding to a proposed rent increase, we help you understand the issues and coordinate the next steps.

Our consultancy and support services include:

  • Lease agreements and renewals: assistance with proposed terms, extensions and correspondence.
  • Rent reviews and proposed increases: reviewing the available documents, identifying relevant dates and assisting with responses.
  • Negotiation support: liaison with landlords, tenants and managing agents over proposed rent and lease terms.
  • Service charges and maintenance: support with enquiries about charges, repairs and responsibilities.
  • Lease disputes: organising documents and assisting with correspondence concerning disputed terms or obligations.

Where specialist legal advice or a rental valuation is needed, we help clients coordinate with an appropriately qualified solicitor or surveyor.

Housing & planning

At Alan Law, we provide practical consultancy and administrative support with housing and planning matters. We help individuals, families, landlords and property owners communicate with the relevant authorities, prepare documentation and progress their enquiries.

Our services include:

  • Housing applications and transfers: assistance with applications, supporting evidence and requests relating to overcrowding, medical needs or changes in circumstances.
  • Homelessness and accommodation enquiries: support with approaching the council, preparing documents and following up requests for assistance.
  • Housing conditions and repairs: help with reporting disrepair, recording outstanding issues and pursuing complaints with councils, housing associations and landlords.
  • Planning applications: administrative support with preparing and submitting documentation, tracking progress and responding to requests for further information.
  • Extensions, alterations and changes of use: assistance with initial enquiries and coordination with planning officers and relevant professionals.
  • Planning objections and representations: help presenting your concerns clearly and organising supporting information.
  • Planning refusals and enforcement correspondence: assistance with organising papers, identifying stated deadlines and accessing specialist advice.
  • Local authority liaison: correspondence, follow-up enquiries and complaints concerning housing and planning services.

Where a matter requires specialist assessment, technical drawings or legal representation, we help coordinate with appropriately qualified planning consultants, architects, surveyors or solicitors.

Family & applications

At Alan Law, we understand that family difficulties and important applications can affect your wellbeing, relationships and future. Our professional team provides a welcoming, confidential and compassionate service, with personal attention to your circumstances.

Family and Relationship Support

We support individuals, couples and families experiencing marriage difficulties, separation, communication problems and family disagreements. Our approach encourages understanding, constructive communication and practical steps towards healthier relationships.

Family Therapy and Personal Development

Our experienced, professional staff provide family therapy in a supportive environment where clients can explore concerns, strengthen relationships and work towards positive personal change. We help clients develop greater self-awareness, manage conflict and improve communication within the family.

Certificates of Attendance

We can provide a certificate confirming a client’s attendance at our family therapy sessions. This may be presented as evidence of participation in support aimed at personal development, reflection and positive change.

Where appropriate, and with the client’s consent, we may also provide a factual statement describing their engagement and progress, based on our professional observations. An attendance certificate confirms participation; it does not itself certify good character or guarantee acceptance by a court, the Home Office or another organisation.

Support for Parents and Family Documentation

We assist parents with organising information, preparing correspondence and communicating with relevant services about their children’s needs. We also provide administrative assistance with marriage and family-related forms, supporting documents and enquiries.

Passport, Visa and Home Office Applications

We offer administrative support with passport applications, visa documentation and Home Office correspondence. This includes assistance with organising paperwork, arranging appointments, identifying missing documents and following up enquiries. Immigration advice and representation are referred to appropriately authorised professionals.

Application Preparation and Ongoing Support

From the initial enquiry to follow-up correspondence, we help clients keep their paperwork organised and understand the administrative steps involved. Where specialist legal advice, formal mediation or representation is required, we help clients access an appropriately qualified professional.

Every client is treated with patience, discretion and respect. Our aim is to help you feel heard, supported and better prepared to move forward.

Our services

Practical Support When You Need It Most

We provide professional, independent legal and administrative support to individuals, families, tenants, landlords and businesses.

We understand that dealing with councils, housing providers, landlords, official applications, agreements and disputes can be complicated and time-consuming. Our aim is to make the process easier to understand and help you prepare clear, professional documents and correspondence.

Housing & Council Matters

We can assist with a wide range of housing-related matters, including:

  • Council housing applications and correspondence

  • Housing register applications

  • Housing allocation matters

  • Council and housing association disputes

  • Tenancy-related matters

  • Tenancy agreements

  • Rent disputes and rent arrears

  • Housing benefit and supporting correspondence

  • Repairs and maintenance complaints

  • Damp, mould and housing-condition complaints

  • Overcrowding and unsuitable accommodation matters

  • Homelessness applications and supporting correspondence

  • Temporary accommodation issues

  • Requests for housing reviews and reconsideration

  • Complaints to councils and housing associations

  • Drafting letters, responses and supporting statements

Landlord & Tenant Support

We provide practical document and correspondence assistance for landlords and tenants, including:

  • Tenancy agreements and tenancy documentation

  • Rent and rent-arrears correspondence

  • Deposit-related correspondence

  • Property-condition disputes

  • Repairs and maintenance issues

  • Landlord and tenant disputes

  • Notices and general tenancy correspondence

  • Reviewing documents and helping you understand their contents

  • Preparing formal letters and responses

  • Organising evidence and supporting documents

Lease & Property Matters

We can provide general support with:

  • Lease reviews and document assistance

  • Lease-related correspondence

  • Lease disputes

  • Service-charge correspondence and disputes

  • Ground-rent correspondence

  • Freeholder and leaseholder correspondence

  • Managing-agent disputes

  • Planning permission applications and correspondence

  • Planning objections and representations

  • Council planning correspondence

  • General property documentation

Where a matter involves work that legally must be carried out by an authorised legal professional, we will explain this and will not undertake the reserved work.

Family Matters

We provide general administrative and document support in family matters, including:

  • Drafting letters and correspondence

  • Helping organise family-related documentation

  • Preparing chronologies and supporting information

  • Assistance completing forms

  • Preparing clear written responses

  • Organising evidence and documents

  • General non-reserved legal support

Where your matter requires court representation, the conduct of litigation or another reserved legal activity, you may need to instruct an appropriately authorised solicitor, barrister or other legal professional.

Letters, Complaints & Applications

We can help prepare professional correspondence and applications, including:

  • Letters to councils

  • Letters to housing associations

  • Landlord and tenant correspondence

  • Formal complaints

  • Complaint responses

  • Review requests

  • Supporting statements

  • Requests for information

  • Application forms

  • General administrative forms

  • Passport application administrative support

  • Supporting-document checks

  • Professional correspondence with public bodies and organisations

Document Preparation & Review

We can also assist with:

  • Drafting general agreements

  • Reviewing documents and explaining them in plain language

  • Preparing letters and written responses

  • Proofreading and improving documents

  • Organising supporting evidence

  • Preparing document bundles for your own use

  • Completing forms using information provided by you

  • Preparing timelines and chronologies

  • General research and administrative assistance

Clear, Professional & Confidential Support

Our aim is to provide an accessible and straightforward service. We take time to understand the issue, explain the available options clearly and help clients prepare professional documents and correspondence.

Important Regulatory Information

We are an independent legal and administrative support service. We are not a firm of solicitors and are not authorised or regulated by the Solicitors Regulation Authority (SRA)

 

Basic

We offer a range of specialized services tailored to meet your individual needs.

Business

We offer a range of specialized services tailored to meet your individual needs.

Enterprise

We offer a range of specialized services tailored to meet your individual needs.

Proven results in legal disputes

At Alan Law, we combine careful preparation, clear communication and determined support to help clients work towards practical resolutions. From housing and tenancy disagreements to lease disputes and complaints, we help organise evidence, prepare correspondence and coordinate with appropriately authorised legal professionals where required.

Your concerns, taken seriously. Your matter, handled with care and determination.

"Alan Law handled our complicated landlord dispute efficiently. The advice was clear, professional, and resolved our rent review quickly."

David M.

"Extremely knowledgeable with housing law and lease agreements. I felt supported through the entire process from start to finish."

Sarah T.

"Helped us through complex benefit and passport paperwork without any stress. Highly recommended legal guidance in Carshalton."

Ahmed K.

Read what our clients say

We take pride in delivering trusted representation and practical outcomes. Learn more about how our dedicated legal team supports property owners, tenants, and families throughout the United Kingdom.

Get in touch

Our office

Alan Law
First central 200, 2 Lakeside Drive NW10 7FQ
Email: info@lawlegal.net 
Phone: 07999924909 or 07444865518